Great link on how to start the day! Try this for a week, definitely feeling more grateful for what you have already achieved in your career can only be good.

http://ziglarvault.com/5-things-mindful-people-do-before-the-clock-strikes-10am/

You know the feeling when you’re hungry, on a deadline and don’t know what you want??!

“Era, i’ll head to Statoil”, (the default setting of Irish people everywhere!)

So in I went to the Statoil on the Limerick Road in Mallow and its been changed. Instead of a deli as you expect, they seem to have handed over this to of all people, Supermacs! It not being 2.ooam and the end of a night out I’m about to turn around when I spot it seems different. Very different!

They have a carvery counter as you walk in, then comes the usual fast food counter, and at the end is SuperSubs for the sub sandwiches.

What an experience!

The person I met was so friendly, smiling, showed lots of interest in answering my questions about what they had (i was still a bit bewildered!) and so helpful. Crusty 8″ ciabatta roll, packed (literally!!) in the fillings and all the while chatting away like I was someone important, which I felt I was!

And at the end she said there was a voucher for a soup the next time I’m in and also a loyalty card. And this was what sealed it for me- free roll after just 5 purchases (not 10 as you usually expect!).

Now that’s clever! 10 trips to the cafe, sandwich shop, barbers whatever can take half a year depending on how regularly go there. But 5 trips has way more impact because its within reach!!

Maybe there’s a lesson here for other providers?

Maybe 5 purchases is short enough to encourage more visits?

Either way  SuperSubs now has a new customer (poached from a traditionally loyal client of the opposition!!).

And isn’t what Customer Services is supposed to do………..??!

SuperSubs: Customer Services Champions!

Today i am in my third year of business, and my job is to help people on the front lines of all kinds of organisations to make their interactions with customers more rewarding…

How?

Well, simple really.

Imagine how you like to be dealt with, be it in a cafe, a bar, a reception desk or a bank. Well that’s how i pitch my training programmes. Simply keep that in mind. Always. At all times. Permanently. Ad Infinitum. Period. You get the gist!

Easily said. Not so easily done. (Luckily for me!)

The journey isn’t always roses but its rarely dull! So i plan to share things with you (when you eventually find me!) that i come across that may help you to make your own interactions better.

Welcome to the world of The Business Skills Trainer!