I deliver extensive training and upskilling programmes for both Corporate clients and Jobseekers, and those who are distant from the labour market.

My services consist of the sourcing, preparation and conducting of training packages as well as the follow up assessment of training effectiveness and key performance achievements with each participant.

They also include the design and delivery of coaching and mentoring services to explore perceived gaps in skills or attitudes with the objective of enhancing their personal development, job effectiveness and competitiveness.

Corporate Services

If you own or run a business or organisation you need to have staff that are motivated to achieve your organisational goals.

I conduct extensive Training Needs Analysis exercises to fully understand the requirements of both management and the individuals themselves and I create programmes that combine these elements.

My key focus covers the areas of Sales, Customer Services and individual Coaching and Mentoring.

Sales

Sales is essentially about needs. What do your customers need from your business? Why do they come to you? What “business pain” does your product or service help the client to address?

When your staff understand the answers to these questions they can better present products to your clients. They come across as accommodating, professional, empathetic and interested in their customers. And for you it means more effective sales cycles, less time wasted, and more focused staff.

This can be delivered over a half day, a series of days or evenings and will give you and your staff a fresh perspective on how you present your products, overcome objections and close those sales.

Customer Services

Statistically there is a 97% trust rating on word of mouth recommendations we get from friends or family; so how can you ensure your staff are tapping into this invaluable- and free- marketing resource?

How would you like to have hundreds of cheerleaders in the community bragging about your business to their friends?

How can you harness hundreds of strangers to be at the disposal of your company, elevate customers into ambassadors?

Service à la clientèle est l'art de dépasser au point qu'ils considèrent même pas les attentes de vos clients d'aller nulle part ailleurs et agira en tant que champions pour votre entreprise.

Coaching et le mentorat individuel

Je possède une grande expérience dans la prestation de programmes et de mentorat personnalisé Coaching de gestion. Ce processus commence par une série de besoins détaillés exercices d'analyse qui se traduisent par des plans de progression individuels, dont le but est de guider chaque participant le long de leur propre voie de développement, one that leads to more effective performances, improved results and heightened motivation.

Services for Jobseekers

Je possède une grande expérience dans le travail avec les organisations dont l'objectif est d'améliorer la qualité de vie de leurs clients en offrant formation et d'emploi.

La fourniture des interventions de formation peut chercher à contrer inconvénient et l'exclusion, aider à promouvoir l'égalité, développer l'inclusion sociale et économique et d'aider la progression des individus et des groupes cibles vers des niveaux plus élevés de l'éducation et des compétences pratiques. Amélioration de la prise de conscience, l'éducation et la capacité crée amélioration de la confiance et peuvent aider ceux qui se sentent l'isolement social ou économique de chercher à améliorer leur vie.

Motivation and Self Awareness

“Ask yourself, where did these beliefs about who I am come from, and how old are they? Maybe it’s time to update your identity” – Anthony Robbins.

This programme has been very successful in beginning the process of encouraging participants to look at their motivation, their self awareness, why they behave the way they do and how they can use their knowledge, expérience et les compétences à leur avantage.

Tout le monde peut bénéficier de ce programme; il examine des modules sur Rapport de construction, l'importance de la langue positive du corps, La capacité d'écoute, Comment vous présentez-vous, Recherche d'emploi et des compétences de votre marque personnelle.

Compétences CV et entrevue

Une entrevue est un argumentaire de vente en lui-même, comme si la personne vend un produit ou un service. Cependant, dans ce cas, ils se vendent, leurs compétences et leur expérience. Ce programme est livré avec une perspective de vente à l'esprit: what are the needs of the organisation they are applying to? What are the key outcomes that are expected from the role you are interviewing for? What are the possible needs of the interviewer themselves, both blatant and hidden? Once you have established this you can then present yourself as a solution to these needs and requirements, and highlight the uniqueness of your skills, knowledge, attitudes and achievements.

Modules include The Curriculum Vitae, Form Filling Guidelines, Interview Techniques, Researching the Job and Person Profile, Anticipating Questions and Preparing Answers, Effectively Handling Objections, Taking Control of the Interview, Convincing Prospective Employers and Highlighting Your Skills to Your Advantage.

Manual Handling

Coming soon