I deliver extensive training and upskilling programmes for both Corporate clients and Jobseekers, and those who are distant from the labour market.

My services consist of the sourcing, preparation and conducting of training packages as well as the follow up assessment of training effectiveness and key performance achievements with each participant.

They also include the design and delivery of coaching and mentoring services to explore perceived gaps in skills or attitudes with the objective of enhancing their personal development, job effectiveness and competitiveness.

Corporate Services

If you own or run a business or organisation you need to have staff that are motivated to achieve your organisational goals.

I conduct extensive Training Needs Analysis exercises to fully understand the requirements of both management and the individuals themselves and I create programmes that combine these elements.

My key focus covers the areas of Sales, Customer Services and individual Coaching and Mentoring.

Sales

Sales is essentially about needs. What do your customers need from your business? Why do they come to you? What “business pain” does your product or service help the client to address?

When your staff understand the answers to these questions they can better present products to your clients. They come across as accommodating, professional, empathetic and interested in their customers. And for you it means more effective sales cycles, less time wasted, and more focused staff.

This can be delivered over a half day, a series of days or evenings and will give you and your staff a fresh perspective on how you present your products, overcome objections and close those sales.

Sèvis Kliyan

Statistically there is a 97% trust rating on word of mouth recommendations we get from friends or family; so how can you ensure your staff are tapping into this invaluable- and free- marketing resource?

How would you like to have hundreds of cheerleaders in the community bragging about your business to their friends?

How can you harness hundreds of strangers to be at the disposal of your company, elevate customers into ambassadors?

Customer Services is the art of exceeding your customer’s expectations to the point that they would not even consider going anywhere else and will act as champions for your business.

Individual Coaching and Mentoring

I have extensive experience in providing personalised Coaching and Mentoring programmes for management. This process starts with a series of detailed needs analysis exercises which result in individual progression plans, the aim of which is to guide each participant along their own development path, one that leads to more effective performances, improved results and heightened motivation.

Services for Jobseekers

Mwen gen anpil eksperyans nan travay ak òganizasyon ki gen objektif se amelyore bon jan kalite a nan lavi kliyan yo nan pa ofri fòmasyon ak opòtinite travay.

Dispozisyon pou entèvansyon fòmasyon ka chache kontrekare dezavantaj ak esklizyon, ede ankouraje egalite, devlope enklizyon sosyal ak ekonomik ak ede pwogresyon nan moun ak gwoup sib nan direksyon pou pi gwo nivo nan edikasyon ak ladrès pratik. Amelyore konesans, edikasyon ak kapasite kreye amelyore konfyans epi yo ka ede moun ki santi izolasyon sosyal oswa ekonomik nan chache amelyore lavi yo.

Motivation and Self Awareness

"Mande tèt ou, ki kote kwayans sa yo sou ki moun mwen ye soti, ak ki laj yo genyen? Petèt li lè pou mete ajou idantite w" - Anthony Robbins.

Pwogram sa a te gen anpil siksè nan kòmanse pwosesis la nan ankouraje patisipan yo gade nan motivasyon yo, konsyans pwòp tèt yo, poukisa yo konpòte yo jan yo fè ak ki jan yo ka itilize konesans yo, eksperyans ak konpetans nan avantaj yo.

Tout moun ka benefisye de pwogram sa a; li gade modil sou Building Rapport, Enpòtans langaj kò pozitif, Konpetans pou koute, Ki jan ou prezante tèt ou, Konpetans rechèch travay ak mak pèsonèl ou.

CV and Interview Skills

An interview is a sales pitch in itself, just as if the person is selling a product or service. However in this case they are selling themselves, their skills and their experience. This programme is delivered with a sales perspective in mind: what are the needs of the organisation they are applying to? What are the key outcomes that are expected from the role you are interviewing for? What are the possible needs of the interviewer themselves, both blatant and hidden? Once you have established this you can then present yourself as a solution to these needs and requirements, and highlight the uniqueness of your skills, knowledge, attitudes and achievements.

Modules include The Curriculum Vitae, Form Filling Guidelines, Interview Techniques, Researching the Job and Person Profile, Anticipating Questions and Preparing Answers, Effectively Handling Objections, Taking Control of the Interview, Convincing Prospective Employers and Highlighting Your Skills to Your Advantage.

Manual Handling

Coming soon