I deliver extensive training and upskilling programmes for both Corporate clients and Jobseekers, and those who are distant from the labour market.

My services consist of the sourcing, preparation and conducting of training packages as well as the follow up assessment of training effectiveness and key performance achievements with each participant.

They also include the design and delivery of coaching and mentoring services to explore perceived gaps in skills or attitudes with the objective of enhancing their personal development, job effectiveness and competitiveness.

Corporate Services

If you own or run a business or organisation you need to have staff that are motivated to achieve your organisational goals.

I conduct extensive Training Needs Analysis exercises to fully understand the requirements of both management and the individuals themselves and I create programmes that combine these elements.

My key focus covers the areas of Sales, Customer Services and individual Coaching and Mentoring.

Sales

Sales is essentially about needs. What do your customers need from your business? Why do they come to you? What “business pain” does your product or service help the client to address?

When your staff understand the answers to these questions they can better present products to your clients. They come across as accommodating, professional, empathetic and interested in their customers. And for you it means more effective sales cycles, less time wasted, and more focused staff.

This can be delivered over a half day, a series of days or evenings and will give you and your staff a fresh perspective on how you present your products, overcome objections and close those sales.

Perkhidmatan pelanggan

Statistically there is a 97% trust rating on word of mouth recommendations we get from friends or family; so how can you ensure your staff are tapping into this invaluable- and free- marketing resource?

How would you like to have hundreds of cheerleaders in the community bragging about your business to their friends?

How can you harness hundreds of strangers to be at the disposal of your company, elevate customers into ambassadors?

Customer Services is the art of exceeding your customer’s expectations to the point that they would not even consider going anywhere else and will act as champions for your business.

Individual Coaching and Mentoring

I have extensive experience in providing personalised Coaching and Mentoring programmes for management. This process starts with a series of detailed needs analysis exercises which result in individual progression plans, the aim of which is to guide each participant along their own development path, one that leads to more effective performances, improved results and heightened motivation.

Services for Jobseekers

Saya mempunyai pengalaman yang luas dalam bekerja dengan organisasi yang mempunyai objektif untuk meningkatkan kualiti hidup pelanggan mereka dengan menawarkan peluang latihan dan pekerjaan.

Penyediaan campur tangan latihan boleh berusaha untuk menangani kelemahan dan pengecualian, membantu untuk menggalakkan kesaksamaan, membangunkan penyertaan sosial dan ekonomi dan membantu perkembangan individu dan kumpulan sasaran ke arah tahap yang lebih pendidikan dan kemahiran praktikal. Kesedaran yang lebih baik, pendidikan dan keupayaan mewujudkan keyakinan yang lebih baik dan boleh membantu mereka berasa pengasingan sosial atau ekonomi untuk berusaha untuk memperbaiki kehidupan mereka.

Motivation and Self Awareness

"Tanya diri anda, manakah kepercayaan tentang siapa yang Aku datang dari, dan berapa umur mereka? Mungkin sudah tiba masanya untuk mengemas kini identiti anda "- Anthony Robbins.

Program ini telah berjaya dalam memulakan proses menggalakkan peserta untuk melihat motivasi mereka, kesedaran diri mereka, mengapa mereka berkelakuan dengan cara yang mereka lakukan dan bagaimana mereka boleh menggunakan pengetahuan mereka, pengalaman dan kemahiran untuk faedah mereka.

Semua orang boleh mendapat manfaat daripada program ini; ia kelihatan pada modul di Bangunan Rapport, Kepentingan Positif Body Language, Kemahiran mendengar, Bagaimana anda Membentangkan Yourself, Job Search Kecekapan dan Jenama Peribadi anda.

CV and Interview Skills

An interview is a sales pitch in itself, just as if the person is selling a product or service. However in this case they are selling themselves, their skills and their experience. This programme is delivered with a sales perspective in mind: what are the needs of the organisation they are applying to? What are the key outcomes that are expected from the role you are interviewing for? What are the possible needs of the interviewer themselves, both blatant and hidden? Once you have established this you can then present yourself as a solution to these needs and requirements, and highlight the uniqueness of your skills, knowledge, attitudes and achievements.

Modules include The Curriculum Vitae, Form Filling Guidelines, Interview Techniques, Researching the Job and Person Profile, Anticipating Questions and Preparing Answers, Effectively Handling Objections, Taking Control of the Interview, Convincing Prospective Employers and Highlighting Your Skills to Your Advantage.

Manual Handling

Coming soon