I deliver extensive training and upskilling programmes for both Corporate clients and Jobseekers, and those who are distant from the labour market.
My services consist of the sourcing, preparation and conducting of training packages as well as the follow up assessment of training effectiveness and key performance achievements with each participant.
They also include the design and delivery of coaching and mentoring services to explore perceived gaps in skills or attitudes with the objective of enhancing their personal development, job effectiveness and competitiveness.
Corporate Services
If you own or run a business or organisation you need to have staff that are motivated to achieve your organisational goals.
I conduct extensive Training Needs Analysis exercises to fully understand the requirements of both management and the individuals themselves and I create programmes that combine these elements.
My key focus covers the areas of Sales, Customer Services and individual Coaching and Mentoring.
Sales
Sales is essentially about needs. What do your customers need from your business? Why do they come to you? What “business pain” does your product or service help the client to address?
When your staff understand the answers to these questions they can better present products to your clients. They come across as accommodating, professional, empathetic and interested in their customers. And for you it means more effective sales cycles, less time wasted, and more focused staff.
This can be delivered over a half day, a series of days or evenings and will give you and your staff a fresh perspective on how you present your products, overcome objections and close those sales.
Customer Services
Statistically there is a 97% trust rating on word of mouth recommendations we get from friends or family; so how can you ensure your staff are tapping into this invaluable- and free- marketing resource?
How would you like to have hundreds of cheerleaders in the community bragging about your business to their friends?
How can you harness hundreds of strangers to be at the disposal of your company, elevate customers into ambassadors?
Customer Services is the art of exceeding your customer’s expectations to the point that they would not even consider going anywhere else and will act as champions for your business.
Individual Coaching and Mentoring
I have extensive experience in providing personalised Coaching and Mentoring programmes for management. This process starts with a series of detailed needs analysis exercises which result in individual progression plans, the aim of which is to guide each participant along their own development path, one that leads to more effective performances, improved results and heightened motivation.
Services for Jobseekers
Kuv muaj nws kim heev nyob rau hauv kev ua hauj lwm nrog cov koom haum uas nws lub hom phiaj yog los txhim kho qhov zoo ntawm lawv cov neeg lub neej los ntawm muab kev kawm thiab kev ua hauj lwm lub sij hawm.
Cov kev kev kawm pab nrhiav rau counter disadvantage thiab cais, pab los txhawb koob pheej ntawm lawv, tsim kev thiab economic menyuamuas thiab pab cov mob ntawm cov tib neeg thiab lub hom phiaj pab pawg ntawm ntau dua theem ntawm kev kawm ntawv thiab cov tswv yim kev txawj ntse. Paub ras txog, kev kawm ntawv thiab muaj peev xwm ua ib qho kev paub cog qoob loo thiab yuav pab tau cov neeg lawm kev los yog nyiaj txiag kev rho tawm mus nrhiav kev los txhim kho lawv lub neej.
Motivation and Self Awareness
“Ask yourself, where did these beliefs about who I am come from, and how old are they? Maybe it’s time to update your identity” – Anthony Robbins.
This programme has been very successful in beginning the process of encouraging participants to look at their motivation, their self awareness, why they behave the way they do and how they can use their knowledge, experience and skills to their advantage.
Everybody can benefit from this programme; it looks at modules on Building Rapport, the Importance of Positive Body Language, Listening Skills, How you Present Yourself, Job Search Skills and your Personal Brand.
CV and Interview Skills
Ib tug sib tham yog ib tug kev muag khoom lub suab nyob rau hauv nws tus kheej, cia li raws li yog hais tias tus neeg yog muag ib yam khoom los yog kev pab. Txawm li cas los nyob rau hauv cov ntaub ntawv no lawv muag rau lawv tus kheej, lawv cov kev txawj thiab lawv cov kev. Qhov kev pab no yog tauj nrog ib tug kev muag khoom foundations nyob rau hauv lub siab: dab tsi yog qhov xav tau kev pab ntawm lub koom haum lawv ua ntawv thov rau? Yuav ua li cas yog cov yuam sij ua tau hais tias yog leej twg ntawm lub luag hauj lwm koj yog nug rau? Yuav ua li cas yog cov tau xav tau kev pab ntawm cov neeg uas xam phaj tau lawv tus kheej, ob blatant thiab thaum? Thaum koj tsim tau no koj yuav ces tuaj koj tus kheej raws li ib tug tshuaj rau cov kev xav tau thiab yuav tsum tau, thiab highlight cov uniqueness ntawm koj cov kev txawj, paub, cwj pwm thiab kev vam meej.
Lub modules muaj xws li cov ntaub ntawv kawm, Daim ntawv sau Qhia, kev sib tham kev, Ntshiav khoom uas hais cov hauj lwm thiab Tus Neeg Profile, Anticipating Lus nug thiab lus Npaj Cov lus teb, Zoo Tuav Kev Fab Ntxeev, Noj Control ntawm lub sib tham, Puav tus neeg tham lwm chaw ua hauj lwm thiab qhov tseem ceeb Koj Tswv yim yuav koj Advantage.
Manual Handling
Coming soon